Terms & Conditions
These conditions set out the terms of contract between you and FG Languages Ltd. Please note Europa School of English is a brand of FG Languages Ltd.
How to enrol?
You can easily book online.
We will send you a booking confirmation and invoice or contact you via e-mail in case there should be any open questions regarding your booking. We require a deposit of 25% of the total amount within 2 weeks to secure the booking.
Full fees are due 28 days prior to the start of your programme.
It is the participant’s responsibility to ensure that he/she has a valid passport and obtains appropriate documentation for entry into the host country. FG Languages Ltd. does not accept any liability for financial loss incurred by the participant or legal guardian due to incorrect travel documentation. FG Languages Ltd. keeps the right to cancel a booking if no deposit has been paid 2 weeks after the booking and/or no full payment has been received latest 3 weeks prior to arrival.
How to pay?
Deposit and full fees may be paid in the following ways:
- Direct money transfer to our bank account. Please note that bank charges might apply and are your responsibility (account details can be found on the invoice).
Cancellations or Course Interruption
Cancellations must be made in writing to FG Languages Ltd. or its brand Europa School of English / IP International Projects. Fees will be retained according to when notice is received:
- 30 days or more: free cancellation
- 29-15 days: 25% of the total invoice amount (the non-refundable deposit) retained
- 14-8 days: 60% of the total invoice amount retained
- 7-1 days: 80% of the total invoice amount retained
- Day of arrival: total fees retained
We would strongly advise you to book Travel Protection Insurance and a Covid-19 insurance for the unlikely event of a Covid-19 infection prior to your arrival and while travelling. This should cover additional expenses for accommodation, travel expenses and medical treatments.
Course Interruption
Where a course has been interrupted due to the student having to self-isolate due to Covid-19, online learning will be offered, or a refund for the face to face lessons will be issued. Accommodation fees cannot be refunded after arrival.
Minimum number of student per class
Minimum number of participants for the General English Course (also online) is 4 per class. If the number of students is
3, we would deliver 15 lessons/11.25 hours per week
2, we would deliver 12 lessons/9 hours per week
1, we would deliver 10 lessons/7.5 hours per week
This does not apply for any add-on course. Add-on courses will be run regardless of the number of students per class.
Visa application and Visa refusal
Please contact the embassy or consulate of the destination country you wish to visit prior to departure for detailed information. The visa application and approval process can take some time, so it is best to apply for a visa well in advance. We will send you an invitation letter per request when at least the deposit amount has been paid. Should the student require the original invitation letter sent by express courier, the service fee for this service must be paid by the student. If a visa application is rejected and we receive written evidence at least 10 working days prior to arrival, we will refund the fees received in full, less an administrative fee of 85 GBP. Where we receive this evidence, the refund will be paid to you within four weeks of your providing us with bank details and signed authorisation that the refund should be paid to that account. If written evidence of a refusal is received less than 10 days prior to arrival then the refund will be paid less the administrative fee and the following non-refundable payments: 100 GBP.
If a visa is refused because the student has presented forged or falsified documents to the Embassy as part of his/her application, no refunds will be made. In case a visa invitation letter has been sent via courier express, this fee is also non-refundable.
Shortening a Programme
If you wish to shorten the length of your programme once you have started, fees cannot be refunded.
Non-arrival, late arrivals and absences
If you fail to arrive, arrive late, or are absent during your programme, a refund will not be granted. Periods of absence may not be made up with a free extension at the end of the course.
Transfers on arrival / departure
Please note that it is your responsibility to provide us with your
arrival / departure details a minimum of 14 working days prior to
transfer. If your arrival / departure details are not provided a
minimum of 14 working days in advance, we may not be able to provide
the transfer as requested.
For homestay accommodation: Please arrange your arrival in and
departure from the course centre between 6.00 am and 24.00. If you do
not meet these times, kindly arrange an alternative accommodation for
the first and/or last night.
Should a student be delayed, the transfer company may charge the
school a late charge, which FG Languages Ltd. will pass on to
the student.
Liability and Health Insurance
FG Languages Ltd., its representatives, partners, and staff are
not liable for any loss, damage, illness, or injury to persons or
property however caused, except where such liability is imposed by
statute. It is the student’s responsibility to take out personal
insurance against all risks, including ability to attend or continue a
course and insurance for the payment of medical expenses. Before the
student travels, he/she should seek advice from the health authorities
in his/her home country about what treatment will be covered in the
destination country.
We strongly recommend that you take out insurance for your own
financial and personal security.
Complaints
Complaints must be made in writing and submitted to FG Languages Ltd. while the student is attending the course. Complaints will not be given consideration after the student has completed the course. Please bear in mind that customs may vary from country to country and from host to host.
Rules & Regulations
FG Languages Ltd. reserves the right to exclude participants from their programmes or remove them from their accommodation due to poor behavior, discipline, or attendance. In such cases, fees will not be refunded. FG Languages Ltd. takes no responsibility for providing alternative accommodation. All transportation and related costs will be the sole responsibility of the participant/parent.
Changes to programmes
If there is insufficient demand for any of our courses or centres, FG Languages Ltd. reserves the right to offer an alternative course or centre or, as a last resort to cancel and refund the fees. At times FG Languages Ltd. is forced to make changes to its services and reserves the right to do so. If a significant change needs to be made, the applicant will be informed as early as possible about the necessary changes prior to their departure. Please note that FG Languages Ltd. will not be held responsible for any travel costs incurred. FG Languages Ltd. reserves the right to cancel courses or merge classes due to insufficient student numbers or to run classes in the mornings or afternoons as necessary.
Further information
Approximately 10 days before the start of your language course, you will receive more detailed information providing the address of your school and accommodation, as well as what to do on the first day. Information about the languages spoken by the staff in the chosen course centre will be available prior to departure.
Force Majeure
FG Languages Ltd. are not liable for loss of tuition or other services due to factors outside our control.
Changes to the Website and Terms and Conditions
FG Languages Ltd. reserves the right to make improvements or changes to the information, services, products or materials on this website which also may include amendments or modifications of Terms and Conditions at any time without further notice. Any such modification shall be effective immediately, replaces previous versions and becomes valid for all courses and students from the date of its implementation.